Privacy and Data Protection Policy
Updated June 4, 2018
Collecting Personal Information
Personal information is any information that identifies a single person, such as name, address, email address etc. We collect personal information because without your information, we can’t have a relationship with you. If you’re a client, we need to be able to reach you in order to deliver what we promise. If you’re not yet a client, but interested, we often need your personal information to send you our free content and invitations to programs and other offers so you can benefit from the free content and consider the invitations.
You don’t need to give us any information at all to look at our website, Facebook or LinkedIn content.
If you contact us, you will likely have to share some personal contact information.
We only send information to people who ask for it, usually when you fill out a form on our website, or on one of the platforms that we show up on (Facebook or LinkedIn for instance), or when you purchase a service or product from us, or when you give us permission in person to contact you. Completing forms on our site requires personal information. This is also your authorization for us to store and retain that information indefinitely unless you ask us to delete or update it.
If you do not want to share personal information, that probably means that we will not be able to respond to your queries of provide you with services.
What personal information is collected?
We only collect what you voluntarily share with us.
Some of the data that we may ask you for (this is not an exhaustive list):
Credit card information
Date of Birth
Other contact information or preferences
Details about your business
How personal information is used
We use your data to deliver information and services to you. We also use it to help us learn about who our best clients are, and how to reach other people like them.
We do attempt to coordinate data across the different platforms we show up on. So, for instance, we may take personal information you give us through our website and share that information with our Facebook account, so we can find more people like you. We share no business details, payment information, or otherwise from one platform to another. Generally when we do share across platforms, it’s just name and email so that we can see if you also have an account on the other platform.
Sometimes a contractor has access to the data in our systems in order to do their job.
All data is stored in online systems we use, there is no paper storage of information. Some examples of the systems we’re using at the time this is written: Constant Contact, 1ShoppingCart, Trello, Slack, Paypal, Livecoach, Thumbtack, AcuityScheduling and other online tools.
We do not store credit card information on any local systems. All payment information is stored within secure third party platforms whose business is to do that securely with high levels of encryption. We cannot, for instance, look up your credit card number that you have entered into one of our systems and use it.
Your personal information will be used to communicate with you, send notices of services, updates, useful information and other notifications.
collection and use
This means information that does not identify a specific person. We use website analytics, pixel tags, and cookies to help understand how people use our website and our services, to look for larger patterns.
If at any time non-personal information is connected with personal information, then it will all be considered personal information and treated as such.
We don’t share your information
This means we don’t give out, sell or share your information with other companies that would then market to you.
We do share your information with our third party services that provide the tools we use to run the business. Those companies all have privacy policies in place where they do not access your data to market to you or otherwise use your information for any reason.
Security and Protection
We use online tools and third party companies to help run our business. We trust these services to provide the high levels of security they are claiming to and so far, at the time of this writing, they haven’t failed us.
You retain control
You can unsubscribe, or otherwise let us know that you don’t wish us to use your data and we will honor your request. You can ask us how your data has been used, and we will let you know.
You can ask to be entirely deleted from our system, and we can do that. Please allow up to 30 days for us to update all our systems. An exception is if you’ve bought a service or product from us. In this case we are required to track income for tax purposes, and your receipts remain in our accounting system for at least seven years. But you would be removed from our marketing or client delivery systems as entirely as we can without compromising our tax records.
If you feel that your information is inaccurate, please contact us to update it.
Last updated June 4, 2018